RETURN POLICY
All purchases are FINAL SALE and NON-REFUNDABLE.
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All shipping is NON-REFUNDABLE.
CANCELLATION POLICY
BREAK Products:
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Items that are purchased under BREAKS category are solely intended to be opened on live stream via Twitch are final sale and non-refundable.
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Please feel free to ask any questions before making any purchases.
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SEALED Products & Merchandise:
Orders for SEALED products and merchandise other than BREAKS products are open for cancellation as long as you request to cancel prior to us shipping the product out. We ship most orders out within 24 hours. Orders for SEALED product and merchandise are non-refundable once the order has shipped out.
To request a cancellation, email info@secret-rare.com with "CANCEL" in the Subject line followed by your 5-digit order number.
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Questions:
If you have any questions concerning our return and cancellation policy, please contact us at: